FAQs & Troubleshooting
Find answers to common questions and troubleshoot issues with the Fishbox app to keep your fishing experience running smoothly
12 articles
FAQs
Browse frequently asked questions to find quick answers to common issues
How can I contact Fishbox support?Discover the different ways to get in touch with our support team, including in-app chat, email, and chat via our website
Are all the places shown on the map public?
I want to see depths, what should I do?
How do I log in?What should I do if the app doesn’t recognize that I have a subscription?
I canceled my subscription, but I'm still receiving emails from Fishbox, why?
How do I fix my location?
How Do I Change from Saltwater to Freshwater (or Vice Versa) in the App?Here’s what you need to know about adjusting your fishing preferences in the Fishbox app
Can I Change the Language in the App?
Can I Change the Type of Fish in the App?Here’s what you need to know about adjusting your fishing preferences in the Fishbox app
Troubleshooting
Get help solving problems you might encounter while using the app
My location in the app is wrong
The depths are not shown on the map
The app doesn’t recognize I have a subscriptionI paid for the subscription but still have no access to its premium features.