If you have purchased a subscription via Google Play, to request a refund, kindly follow the next steps:
Go to play.google.com and sign in with your Google account.
At the top right, click your profile icon.
Select Payments & subscriptions Budget & order history.
Find the order you want to return.
Select Request a refund or Report a problem.
Choose the option that describes your situation.
Complete the form and note that you’d like a refund. You’ll get a message that says “Thank you for sharing your concerns.” You’ll also receive an email with a refund decision.
If you have multiple refund requests, repeat these steps for each item you bought.
If you don’t find the order, you may have bought it on a different Google Account. Find out how to switch accounts.
Most emails with refund decisions arrive within 15 minutes, but they can take up to 4 business days.
Kindly note that before requesting a refund you need to cancel the subscription.
At Fishbox, we are committed to your satisfaction and are always ready to assist. For any questions or support, please contact us at [email protected] or via our live chat. Rest assured, we will respond to your inquiries within 24 hours.