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How do I Request a Refund for My Google Play Subscription?

Find out how to request a refund for a purchase made via Google Play

Updated over 2 months ago

If you have purchased a subscription via Google Play, to request a refund, kindly follow the next steps:

  1. Go to play.google.com and sign in with your Google account.

  2. At the top right, click your profile icon.

  3. Select Payments & subscriptions Budget & order history.

  4. Find the order you want to return.

  5. Select Request a refund or Report a problem.

  6. Choose the option that describes your situation.

  7. Complete the form and note that you’d like a refund. You’ll get a message that says “Thank you for sharing your concerns.” You’ll also receive an email with a refund decision.

  • If you have multiple refund requests, repeat these steps for each item you bought.

  • If you don’t find the order, you may have bought it on a different Google Account. Find out how to switch accounts.

  • Most emails with refund decisions arrive within 15 minutes, but they can take up to 4 business days.

Kindly note that before requesting a refund you need to cancel the subscription.


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