⚠️ Attention! Please ensure that you do not have an active in-app (store) subscription to avoid double subscriptions. For guidance, kindly refer to the following article: How do I cancel my in-app (store) subscription?
If you have purchased a subscription
by card on our website and
after completing a quiz and
before installing the app,
the subscription is connected to your email address and can be canceled only via the payment system. To unsubscribe, kindly follow the next steps:
Click the button below
Enter the email address you used for purchasing and click the "Send" button
Open the received email and click the "Log in" button. If you don't see the email, kindly check your Spam folder as well. If there is no email, please ensure that you enter the email address you've used for purchasing the subscription/trial.
Click the "Cancel plan" button
Click the "Cancel plan" button once again
What to do if the wrong email is entered
What to do if the wrong email is entered
If you entered the wrong email, click the "Use a different email" button
What if there is no "Cancel plan" button
What if there is no "Cancel plan" button
If there is no "Cancel plan" button, that means that you don't have an active subscription
Please be informed that deleting the app will not close your account.
At Fishbox, we are committed to your satisfaction and are always ready to assist. For any questions or support, please contact us at [email protected] or via our live chat. Rest assured, we will respond to your inquiries within 24 hours.