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How do I Request a Refund for My Web Subscription?

Step-by-step guide on requesting a refund for subscriptions purchased on our website (after completing a quiz)

Updated over 2 months ago

If you have purchased a subscription

  • by card on our website and

  • after completing a quiz and

  • before installing the app,

the subscription is connected to your email address. To request a refund, kindly provide the email address you used for the purchase. You can send this information to [email protected] or contact us via our live chat.

Kindly note that before requesting a refund you need to cancel the subscription.


At Fishbox, we are committed to your satisfaction and are always ready to assist. For any questions or support, please contact us at [email protected] or via our live chat. Rest assured, we will respond to your inquiries within 24 hours.

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